Cottages.com is now run by a company called Awaze. As you can see from the reviews, it has gone downhill of late. I had a holiday booked for this summer, 2024. We had arranged for automatic payment to be made. Instead of taking the money, they cancelled the holiday, giving us only an afternoon's notice and charged us an extra £100 for the cancellation. When I tried to resolve the matter, they said they would charge me an extra £50 to restore the holiday. When I refused to pay anything extra, they literally ignored all of my further attempts to resolve the matter and sent threatening emails requesting the cancellation fee. This is a company that I will be staying well clear of in the future.