we booked a cottage 20/5/24 in norfolk we paid the deposit and authorised them to rtake the balance from our account on the 17/07/2024. We received an e mail confirming this would happen. We left home on the 19/7/2024 to catch a 14 day cruise. In the meantime i was sent an e mail saying they could not take the money from my account. This is strange as my credit card details had not changes . I returned from holiday 14 days later checked my e mails found the firste mail and a second e mail saying as money not received the holiday had been cancelled. I tried to call them but all the phone numbers have been taken out. So i had to chat via the internet. The person i spoke to tried to re instate the holiday and could not so agreed to repay my deposit and re credit the tesco vouchers. So far so good I checked my account today and the payment was £100.00 short so i went onto site and again went through the chat box i explained the issue and they just did not reply kept me on line for over 20 minutes after i had been put through to an agent. Atrocious service I will be complaining to tesco about this company.