It was my first order with Cottonprint and although I appreciate that stock can run out, I was only informed that some of my order was not available later on that day in an email. I feel that this should have been advised to me as I was checking out on your website as I was in fact paying for items that you did not have in stock. I ordered before 4pm on Monday to ensure that I would receive the order on Tuesday as I was not in work and could wait in for the delivery. You confirmed that the delivery would be with me on the Tuesday before 12. The delivery did not turn up and after contacting you, you advised me in an email that you would look into and track the order and get back to me. The next day I had not heard back from you so had to contact you by telephone. You tracked the order and told me that it was to be delivered again today, when I told you that I was not at the delivery address to receive it, I was informed that this matter was now out of your hands.. this may of been the case however I felt that you had no concern or regard for a new customer. After providing me with incorrect delivery details you, at the very least, should offer me a reasonable explanation as to why they did not turn up and maybe offer to contact the courier for me. After paying you a delivery charge I then had to make a journey to pick up the delivery myself at the courier's depot. I have picked Poor as the overall rating as I feel that my first shopping experience with you has not met a standard of service that is acceptable. Not all items were available but you still charged me for them at the checkout point, I know that I would have had to wait several days for a refund had I not replaced the out of stock items with other items. I hope that if any future orders are placed with you that the items I require will be in stock, you charge me for only the items that you do have available and that the delivery will be more efficient.