I decided to give this company a try as my regular wholesaler was short in stock and I needed new shirts for my business. I ordered on Fr. the 28th. Shirts were cheaper, although the postage was £8, but I gave it a go. 4 Days later I received an email, that 3 of 9 items were out of stock and if I wanted to wait or have a refund. I wanted a refund for those items. A minute later I received an email that was meant for another customer. I messaged them to let them know and a week later they messaged back - oh thanks for letting us know. I was still waiting for my shirts as haven`t received anything. So, 2.5 weeks after ordering (and paying with paypal) I messaged to ask where my order was and the promised refund for the out of stock items. I´ve been told they were very sorry and would sort it out for me instantly. I got a refund for 3 shirts. Two days later, a single shirt arrived. So I messaged them again, asking where all the other shirts were that I still was waiting for, 3 weeks now after ordering. I was told that the other items were coming from different warehouses and should be with me "today". 3 Days ago I received another 3 shirts, but now including one that I was told was out of stock and that I now have ordered from a different place and got twice now!! (and miss on the other size). It is coming to a month now after ordering and I still miss items out of my order. This is ridiculous, especially if they need 4 days to let me know items were not in stock (as they clearly were on the website) and then sending out whichever sizes they want, whenever they want, splitted in many parcels, and that all for £8 postage on top!! WILL NEVER USE AGAIN!!!!
8 months ago
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Cottonprint has a 4.48 average rating from 853 reviews

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