Worst experience I have ever had with a service company. My wife set up an appointment to have a sectional couch removed. That went well. After that we’ll... Two days before the pickup date, received a call asking if if we could reschedule one day earlier. I explained that I had a shorter time availability than the normal 4 hour slot. I further explained that if they could not meet my time frame then don’t reschedule. That night I received a call that the pick up had been rescheduled. Received a call 30 minutes prior to pickup time asking for another reschedule. Rescheduled for the next Thursday. Received a call on Wednesday that they needed to reschedule. I explained to them that I was unavailable at the suggested times, and that I had need rescheduled before. They contacted dispatch and confirmed that the pickup would be made Thursday. Thursday, received a call asking to reschedule again. Explained that I was getting frustrated with all the reschedule requests. They contacted dispatch and was again assured they would pick up Thursday. Thursday night received a call that they were in their way to pick up. No Show. Received a call on Friday explaining that there was a “mechanical failure” and that they could not make the pick up. I explained to them that I did not believe the story because they called twice to reschedule and then there was a problem just before my pickup. I further explained to them that they had already taken my money and that they needed to get this taken care of tonight. I was told that someone would be there tonight. I responded “I’ll believe it when I see it”. Well they did show up and took the sectional. The pick up crew was nice. If your desire is to deal with a company that will constantly reschedule and then not show or call to let you know they won’t show. Then this is your company. If you want reliable, go with anyone else!