They were pleasant to talk to for making the appointment. The guys who came were fast and efficient and also pleasant. But don't believe their claim that the price you see online is the final price. The online price when I scheduled was $97. When I called, I was told it was going to be $40 more because "a recliner sofa is big and heavy." Then I was told that it would be another $30 if the workers had to remove the backs off the sofa, which I wouldn't know until they got there. Fortunately, they didn't have to do that. Total cost was guaranteed $97, turned out to be $137, could have been $167.