I couldn’t have had a worse experience with this company. I had a 8 AM- 12 PM window. I was notified that they would be delayed. When they were delayed for a while longer, I tried contacting the driver more than once who never returned my calls. I had to call the hotline and wait on line to get any answers. Finally, they arrived and said that they had to cancel because they couldn’t find parking within one block. This is NYC - why would you advertise here if you can only park within one block? I then had to personally call and request a refund because they already charged me. I would not recommend this company to anyone.