I scheduled an appointment for pickup of my old furniture on Friday early morning (like 2:30 am). I selected the available time slot of Saturday morning, paid the amount and went to bed. Friday morning at 9 am i received a phone call letting me know that my time slot was full and the earliest available time slot was Tuesday afternoon. I asked why the website would have it available only a few hours earlier when now it is not only over booked but full for the next 4 days. I was told that the website does not update their time slots based on availability. I know...WTF??? So i proceeded to let her know i was receiving furniture Saturday afternoon and would need my furniture out by Saturday morning the latest. She said she would let someone know my situation and see what they could do and would call back. A littl e while after i hung up, i called back to ask if they had any availability on that day because i happen to be off. I was told no and nothing could be done until Tuesday. So I told her that wouldn't work for me and I would have to cancel. I was then told i could get a 50% refund. I told her i would not pay for a service that i did not receive and did not cancel because of any fault of my own. She said someone would review my case to see if i can get the full refund. She also said she would make me a priority and someone would def get back to me within 24 hours. As you probably guessed, no one got back to me. So on Sunday i had to pay $30 to stop payment. There are so many other horror stories that you won't see on the website but they are on the Better Business Bureau's page that I have also complained on.