If I could give 0 stars I would. Worst customer service I have ever encountered. I ordered these couch savers according to their sizing guide. Once they arrived, I tried them on my couch to find out they do not fit. As stated in the return policy, I returned the product in the original packaging, just as it came. After paying over 20 dollars to ship the product back for a return, with of course a restocking fee deduction, I was emailed back with pictures of single pieces of dog hair that was found on the couch savers. My product was not eligible for a refund. Now, I’m not really sure what I was supposed to do in this situation, wash the covers with the risk of shrinking and not returning as is.. or returning the never used, or even sat on product with a possible stray dog hair. Unreal. To make matters worse, once they contacted me to say that I wasn’t eligible for a refund, they asked if they should send me an invoice to cover the shipping back to me, or if they should just keep the product. I agree the covers look nice, but I would avoid ordering this product online due to the risk of it not fitting and being stuck with the cost. These covers are not cheap! I am so upset and wish I never even ordered in the first place.