“ordered l sectional couch cover on April 28 and received the items in June 28 took a while to delivered and first they delivered incomplete and request to deliver the other part of couch covers since i orders 2 for my l sectional the following day i received the second couch cover but in a wrong color.. i receive an email also talked to their customer service very disappointing coz they want me to return the couch cover first before they’ll send the right cover. I waited for almost two months… and now i have to suffer on their mistake i have 3 kids only 1 car that my husband use for work from M-S 1-5 pm i can’t drag my kids to USPS via public transportation just because couch savers sent my order wrong.”
“I ordered three covers for my sectional couch based on a conversation with a customer service rep, who after seeing photos of my couch and receiving dimensions, recommended the sizes to us. We finally got around to putting them on the couch, and the ties at the bottom ripped off almost immediately and it didn’t fit our couch. Went to their website and they only have a 14 day return window and it is subject to a 20% restocking fee? Do not waste your money”
“We waited over a month to get our order, package came with only 2/5 couch covers we ordered. Now they say they have to wait for UPS to ship those back to them before the start “looking into our case”. We just bought brand new couches worth $5000 and has lined up this delivery to protect them from our 2 black cats. Now they are getting destroyed. I asked for them to deliver new ones and how I don’t understand why they couldn’t fulfil our order in the interim. They have such robotic answers and aren’t flexible.”
“Tie broke with little pulling. Watch their return policy! I got a wrist injury and had to wait for family to help me out it on my couch to fine it looked terrible on chaise lounges. Well it was too late to return and now I’m out $150!!!! Return has to be in 14 days and there is a restocking fee. Beware! It’s not worth it.”
“purchased 3 covers from couchsavers on Oct 20, 2020.
According to their website,
“All orders are expertly packaged, prepared, and shipped within 1-5 business days of ordering.”
When my order did not arrive within this timeline, I sent several emails asking about it only to be told that there was a delay.
Finally, 89 days later, I received an email stating that my order had shipped. When my order arrived, I only received 1 of the covers.
When I sent a follow up email asking where the remaining 2 covers of my order were, they told me it was already delivered complete. They stated that all the covers were included in one shipment and if any were missing it was because they were lost or stolen upon shipping. Their only solution was to offer me a discount code to order more covers. This company is not professional and I wish I did more research before I purchased from them. They are running a very dishonest business. My recommendation is to NOT BUY FROM COUCHSAVERS!
At the end of all this, I have one couch cover for the price of 3 that can not be used.”
“Horrible customer service! Got my covers after waiting a full month and one was too small. I wanted to just do the refund because it would take too long to get the new ones and I found the same covers on Amazon. I had to pay for my own shipping back and a 20% restocking fee. Then they email me saying they found dog hair on it and will not refund my money. They sent pictures of 5 pieces of dog hair, absolutely ridiculous. Now I’m out $90!”
“Took 2 weeks to deliver. Website stated it is water resistant, IT IS NOT WATER RESISTANT AT ALL!
then they charge 20% restocking fee do not have shipping on returns. Total scam! RUN!!”
“We bought a new couch recently and wanted to get good, quality couch covers to protect it. I wanted to support an "American" made company, instead of one of the big box stores. I guess this was mistake #1. I placed my order on November 25th. I purchased 3 items which totalled nearly $200. My order was shipped on December 2nd. Now I understand with the current state of the world that shipping can be delayed. This was not the issue. However, then the package had no tracking changes for over a week.
ONE item arrived at my house on December 10th and suddenly the online tracking says "package was delivered". I waited a couple days to see if the others would arrive. I contacted CouchSavers. The only way to contact them is via an online chat or email. There is no actual phone number for this company. Online chat guy said he would "open my case". Didn't hear anything for 5 days. Contacted online help again, they said my case is in the queue. I must wait to hear. They cannot help me anymore at this time. On December 21st I emailed them. Upon hearing back from them, they said yep, looks like everything was delivered. WHEN IN FACT IT WAS NOT! I emailed back, showed pictures of the small box with the 1 item that I had received. I requested a refund and offered to send the one item back if they'd like. Got an email back saying they do not provide coverage for lost or stolen packages through the free shipping option. Mind you, this is the only way to get these items - is through they're free shipping option. I personally think this company is a SCAM. DO NOT BUY!! They do not actually ship you the products. They just take your money. Oh but don't worry -- if I'm interested in a replacement for my items I can buy them again with a 15% off code! Haha! ”
“If I could give 0 stars I would. Worst customer service I have ever encountered. I ordered these couch savers according to their sizing guide. Once they arrived, I tried them on my couch to find out they do not fit. As stated in the return policy, I returned the product in the original packaging, just as it came. After paying over 20 dollars to ship the product back for a return, with of course a restocking fee deduction, I was emailed back with pictures of single pieces of dog hair that was found on the couch savers. My product was not eligible for a refund. Now, I’m not really sure what I was supposed to do in this situation, wash the covers with the risk of shrinking and not returning as is.. or returning the never used, or even sat on product with a possible stray dog hair. Unreal. To make matters worse, once they contacted me to say that I wasn’t eligible for a refund, they asked if they should send me an invoice to cover the shipping back to me, or if they should just keep the product. I agree the covers look nice, but I would avoid ordering this product online due to the risk of it not fitting and being stuck with the cost. These covers are not cheap! I am so upset and wish I never even ordered in the first place.”
“We bought a new couch recently and wanted to get good, quality couch covers to protect it. I wanted to support an "American" made company, instead of one of the big box stores. I guess this was mistake #1. I placed my order on November 25th. I purchased 3 items which totalled nearly $200. My order was shipped on December 2nd. Now I understand with the current state of the world that shipping can be delayed. This was not the issue. However, then the package had no tracking changes for over a week.
ONE item arrived at my house on December 10th and suddenly the online tracking says "package was delivered". I waited a couple days to see if the others would arrive. I contacted CouchSavers. The only way to contact them is via an online chat or email. There is no actual phone number for this company. Online chat guy said he would "open my case". Didn't hear anything for 5 days. Contacted online help again, they said my case is in the queue. I must wait to hear. They cannot help me anymore at this time. On December 21st I emailed them. Upon hearing back from them, they said yep, looks like everything was delivered. WHEN IN FACT IT WAS NOT! I emailed back, showed pictures of the small box with the 1 item that I had received. I requested a refund and offered to send the one item back if they'd like. Got an email back saying they do not provide coverage for lost or stolen packages through the free shipping option. Mind you, this is the only way to get these items - is through they're free shipping option. I personally think this company is a SCAM. DO NOT BUY!! They do not actually ship you the products. They just take your money. Oh but don't worry -- if I'm interested in a replacement for my items I can buy them again with a 15% off code! Haha! ”
“I ordered covers for a sectional sofa over a month ago and prior to paying fit did not state that my order was in back order. They took my money and every time I asked when will I receive my package all I keep hearing is "I am so sorry for the delay please be patient we will keep you inform" I am the one that has to reach out weekly but every week I hear a different excuse! Save your time and order elsewhere. I am still waiting for my package to arrive! I prefer to give no stars”
“I never received my order after 2 months waiting, I emailed the company but they never provide me a tracking number or delivery date. DON’T WASTE YOUR TIME AND MONEY”
“Ordered 2 3 seat covers. After waiting and never getting shipping information a package arrived about 6 weeks later. The package contained only 1 cover. They refuse to refund my money as they claim the weight on the package label would be enough for two of their covers. Do Not Give These Scammers Your Money”
“Absolute SCAM! Took 6 months to receive from CHINA. This is NOT an American company! Didn’t fit as advertised, this was supposed to fit 185cm, didn’t fit a 90cm chair. 3 seat sofa piece didn’t fit a 2 seat sofa, 4 seat piece didn’t fit a 3 seat sofa. By the time the “return department” gets back to you, it’s to late to return. No phone number, rude customer service. If you try to cancel the order, even though it hasn’t shipped, they’ll send a bogus tracking number saying they can’t cancel because it’s already on the way. From China. Not Oregon or California like they say. It’s a crappy fitted sheet. Save your money, buy a sheet.”
“esta compania. es muy mala no da el documento para devolución no cojen el tel. no tienen servicio al cliente cobran el dinero y ella no sabe mas de ellos. es muy lamentable que existan compañías así..”
