I ordered from couchsavers. It took 3 months for the package to ship, and I contacted them during this time to let them know that I would be moving and if they would update my address. They stated that they would, however, delivered it to the previous address. I contacted customer service for a refund, which they refused. They said that it wasn't purchased with insurance so they refuse to do anything about it. They told me they would send my complaint to escalations. I waited 2 weeks and never heard anything from escalations so I contacted their customer service again who then stated that they don't have an escalations department at all. I asked to speak to a supervisor and they sent me an email for him to respond. This is the worst company ever. They steal and they lie.