Horrible customer service! Never received confirmation email. 4 days after charging my credit card, one of their reps told me my order never processed because I didn’t have an account with them? No idea what that meant but that same day, the gown arrived. Too late, I bought another gown to be sure I had a dress. They want me to pay a 25% restocking fee for a problem that was 100% on them. Never trust a company that won’t accept returns for a refund. They only issue store credit but dealing with them was a 7 day night
2 years ago
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