It is completely unreasonable and unfair to penalize a customer with only 50% store credit when the product sold was defective and damaged upon arrival. This policy may apply to cases of refused shipments or change-of-mind returns, but it should not apply when the seller delivers faulty merchandise. In this situation, the seller bears full responsibility to either replace the item or issue a full refund back to the original payment method. Attempting to reduce the customer’s remedy to half the value, and forcing store credit instead of a refund, places all of the burden on the buyer for a mistake that was solely on the seller’s end. Such a policy is not only inequitable but may also conflict with basic consumer protection standards. I expect a full refund for defective merchandise, as promised in your correspondence, and not a partial store credit.