In April 2021 I was involved in a multiple vehicle accident. All parties involved in the accident agreed I was not at fault. My insurance provider (M&S) referred me to the Covea Insurance to pursue an insurance claim. Covea processed my claim and agreed to pay a sum for my car (after negotiating), however they then took £350 excess from the payment which they assured me would be reimbursed by the insurance party of the person at fault. This has not happened and I now find myself listed on the Insurance Database as a possible "at fault" driver. I made numerous calls & sent countless e-mails to Covea but 9 months later they have still taken no action. So I lost all my no claims bonus and have to pay over double what I was previously paying for motor insurance. Every time I complain Covea state they will bring this to swift conclusion but nothing ever happens. I will not be using this company again and urge others not to.