“Totally.rubbish , they don't protect their policy holders , write letters that mention wrong things that happen in accidents , blame other parties wrongly they shouldn't be training useless company hang out for weeks on end believing lies not happy with their letter print out totally wrong for files made a complaint to supervisor at covea insurance they got to re word the letter it's all wrong information I will never go with this company again , I've been left disabled spinal neck issue from accident and they havnt looked after the policyholder at all ridiculous insurer that they decide how things are going to be decided , didn't do indents look into my problems at all , didn't want to go court as would cost them too much money so took easy options for them , waste of public funds”
“Disabled and family are left seriously ill as a direct result to of this company !!!!Please use one of the other insurance companies, The bottom line is these do not cover you when you need them , I'm currently in the process of going through the ombudsman and PRA . I worked myself for many years in the insurance industry , please do yourself a favour and avoid !!!!!
Update , the company proceeded to drag the process out , disabling me from being able to do my physio or nurses home appointments, my son is still getting medical treatment due to their neglegence. They said they were looking into everything, In this time I received no phone calls or messages ,again no one attended despite my requests , any of my queries were not responded too , I then asked for the complaint procedure against a staff member and again ignored . I'm now going through the channels named above and looking into court action . Definitely do not trust this company!!!! I was loyal for nearly 2 decades !!! They will always try delay tactics , and loop holes to get out of paying , AVOID ....CON ARTISTS IN SUITS !!! ....update *My Custom relations person never phoned me , never messaged me , never replied to any of my queries and when asked for a staff complaint procedure /form 3 times I was ignored .”
“Please use one of the other insurance companies, The bottom line is these do not cover you when you need them , I'm currently in the process of going through the ombudsman and PRA . I worked myself for many years in the insurance industry , please do yourself a favour and avoid !!!!!”
“Please use one of the other insurance companies, The bottom line is these do not cover you when you need them , I'm currently in the process of going through the ombudsman and PRA . I worked myself for many years in the insurance industry , please do yourself a favour and avoid !!!!!”
“Covea insurance, who are hand in hand with British gas are the most worthless disgusting company I've ever had the pleasure to deal with ,the most complained company to the Ombudsman along with there partner British gas ,make me sick how they treat there customers”
“I wish I’d seen these reviews before I bought a policy from Sainsbury, they sold the business to Covea who are an absolute waste of time. Claim ongoing since August ’23 and no end in site. Covea, pull your fingers out!”
“If all calls are important to Covea Insurance Company, why don’t they answer the phone or have a Call Back System which would avoid having to wait, if you are lucky, for a response.”
“Awful company. My house got broken in to and apparently the jewellery that was stolen has been valued more than my cover allowed. Instead of paying out what I am covered for they are now not paying anything - whilst valuing my jewellery over pictures. This was all handed down from generations so no receipts, no confirmation of carrot, Simon’s quality etc… yet they seem it right to value it enough to not pay anything out! Disgusting and outrageous company!!!!”
“Never put in a claim ever before in my life and Car Insurance. Then unfortunately, some guy ran in to me. Ring my insurance thinking, everything is good. I have never known sit as shocking shocking company in my entire life. They will lie through their teeth, but they never received the claim. This claim is still going on now 5 months on. Please, anybody reads this ad. Do not go with this insurance.”
“They refused to renew house cover as they tell us we are in a flood area? Been here city centre of Aberdeen city for 70 years no floods!!! Maybe Aberdeen in USA or South Africa terrible company shouldn’t be allowed to trade!”
“Terrible company. The surveyor they sent made a misleading and inaccurate assessment of some water damage and therefore they would not acknowledge that I may have a valid claim. Absolutely refused to reassess the situation saying I had no claim. Extremely unfair and stressful.
I recommend avoiding this company at all costs.”
“Please avoid to use this French, cheater insurance company, I bought a fully comprehensive car insurance policy. Back when i was adding my partner to the policy they asked me (through the broker “City Insurance”) if my partner has any points/conviction in her license, i said no as long as i know, which is what i thought it was right, my partner didn’t know either she had points in her license, the broker didn’t ask for NI nor the Driver license number to check themselves either, two months later she got in to an accident and when i called to report the accident the first thing they asked was the NI number and the Driver license for them to check themselves the driving records, then they saw there is a conviction/points not reported, all that proses took them less than 2 minutes and within those minutes they denied the claim and cancelled the policy leaving us on the air with a broken car, Covea paid the damages for the other Car involved in the accident (as we were fully insured and they didn’t have an valid excuse to give to the other insurance company), the damages in the other car was just the rear back door of an old car, my car is newer and have los of damages, the accident was caused by the other driver stoping in the middle of a 60mph road without warning and my partner hitting the other car to the its rear, getting damage the whole front end (hood, bumper, front grill, headlights, LH fender). Covea says that i did a misrepresentation when i took the policy and therefore they can cancel the policy and not repairing my vehicle.
After months dealing with then and having no good results i took the issue to the ombudsman, I’m in the process of that ombudsman litigation.
Covea failed to do their own due diligence by checking the records of the driver at the beginning, but they took the time to check (took them less than 2 minutes) when the claim was coming their way to find an excuse to denied it. They could have checked at the beginning and avoid this problem. We didn’t know my partner had points in her license and i gave the information to the best of my knowledge, I don’t think i did something wrong to have the claim denied for this technical issue, therefore I recommend you all to avoid use this company because they will find any excuses for them not to pay and to avoid their liabilities, Covea and City Insurance are in cahoots to cheat the public and consumers. They know better that customers don’t have up to-date the driving records, in my case I didn’t know at all. They didn’t tell
Me how to check and to check in case, but they just wrote no points in the records when i was adding my partner to the policy, every other insurance company and broker do their own check, but these two companies don’t it, to use it it against the consumer in case there is a claim. I feel very mistreated by Cove and this crappy broker City Insurance that i used to get the car insurance, DO NOT USE THEM PLEASE.”
“THIS COMPANY SHOULD NOT BE ALOUD TO TRADE ....NEARLY 2 YEARS OF PURE HELL THIS SO CALLED INSURANCE COMPANY HAS PUT MY FAMILY THROUGH STILL WITH NO END IN SIGHT . ombudsman now investigating . WE WERE TOLD TO MOVE OUT OF OUR PROPERTY AFTER A FLOOD FOR 2TO 3 MONTHS .....THAT WAS 2 YEARS AGO ....error after error ....constant mistakes and corner cutting ....4 loss adjusters later and despite admitting and accepting liability for the disastrous handeling of the claim still nothing ....HAD TO CONTACT LOCAL MP AND SOLICITOR .”
“Completely unfit for purpose & a waste of money. My mother (in her 70s) has spent over £400+ per year on these people who basically did nothing in the one claim she attempted to make with them. Offered absolutely no help whatsoever with guttering that fell across her front door because she had the "wrong type of rain" when the guttering fell, leaving her completely vulnerable. Complete waste of money and very unethical practices. Avoid.”
“Well well - after a few years of my review punters are still taking a punt on this company and reading only only a few reviews they are still upsetting people - GET REAL - DONT USE THEM, GO SOMEWHERE ELSE REPUTABLE.”
“Following a plant trailer theft and damage to a commercial vehicle we discovered we had the misfortune to have had insurance with Covea for the plant trailer. The vehicle damage was dealt with promptly by NI G insurance and paid within weeks. The other claim has run on for months, no one from Covea has bothered to visit site to assess the details and has finally been refused. We have now lodged a dispute with the Financial Onbudsman. I would avoid this company at all cost.”
