The customer service is appalling. Contacting Covea by phone is a waste of time as your ping ponged from one to the other than cut off. Trying to get an engineer is impossible. They refuse to resolve the issue to my satisfaction which as been on going for over 2 months. I've never met such an uncaring insurance company. In my life time of driving this is the worst motor insurance I've ever come across. I hope I never have to go through covea again. As it's part of Saga Covea is not doing saga any favours. I will not recommend covea to anyone.