Avoid at all times, I had a no fault accident in February. Covea did everything to avoid fixing my vehicle, you will have to do all the phone calls, when I asked how long it would take to get my excess back I was told how long is a bit of string, not really helpful. My Lloyds policy says I will have a curtesy car whilst mine was repaired, not so according to covea. The car took 6 Weeks to repair, curtesy car had to be returned after 4 Weeks, they were not bothered that I would be unable to get to work for 2 weeks, told me I would have to hire a car privately. So now we are in June, still not had my excess refunded. Had no communication from covea, if you are going to phone then you had best put aside an hour of your day because they take 35 minutes to answer then pass you around then they do nothing to answer your questions. Avoid at all times, complete waste of time, they don’t deserve even 1 star.