This insurance company will leave you to manage yr claim yourself. Shocking behaviour and multiple failings. They must be incentivised not to pay out. Multiple complaints get ignored. If you're eloquent, appear capable and articulate it will get held against you. There needs to be a law against insurance companies abusing their power and the very serious and unjustified impact on the policy hol ? 😭 Destroyed credibility. Unresolved property damage. Families and pets displaced. Wrongful homelessness. Suicide. There should be very serious FCA penalties for insurance companies when they have abused their power, made multiple mistakes, nor actioned or escalated over 20 complaints and concerns, yet not made available key claim information. This company appear to do anything to not pay out on claims over a certain value. A huge concern for policy holders and the industry. The CEO reports a record profitable year. Irony? And at the expense of how many (attempted or) suicides 😢