Based on my previous / past experiences with the company and in particular in view of my telephone call/conversation today; if i could deduct a star or leave no stars on this review, i would. Apart from being one of the most uncooperative insurance companies i have had to engage with, I was in the unfortunate position of having to call them to discuss a serious concern today. After holding on a call waiting system (35 mins to be precise), I was put through to a member of their customer service team who was one of the most difficult CS person I have ever experienced. Not this CS team member very unhelpful, belligerent and confrontational, she was the most argumentative customer service person I have ever had the unfortunate circumstance to deal with. Shouting and challenging everything i said without offering any clear explanation of how best to resolve the matter. All this in view of their failure to make a payment in respect of my claim (causing me a great deal of financial difficulties) and the reason given was that i had failed to properly date a customer statement i returned to them (even though this statement had been signed though). I should point out that no one contacted me or made any attempts to notify/contact me for over 4 weeks that there was an issue/concern with this payment and that it would not be forth coming. Absolute silence until i called in today to understand the reasons for the non payment. Anyway, TBH i would avoid having anything to do with this company as this is not how a serious company should operate and especially not an insurance company during the current circumstances
5 months ago
Covea Insurance plc has a 1.27 average rating from 30 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial