Seriously a terrible company and with a terrible reputation.SAGA use them, so also beware. Only good reviews are their own. They took a week to start dealing with my little emergency. The service was slow, cold uncaring and difficult. Communication limited indeed. Their agents dealing with the car removal took months to take it from the local garage. I told them the garage would charge after two weeks. Very fair, however they tried after months to take the car without paying. Even their agents are bad ! Seriously be careful of Covea and SAGA I am taking them to the Ombudsman and law. They blamed me for the accident when the police and local garage said it was definatley not my fault and there were accidents there 2 or more times a week ! I took dozens of pictures ( I am a photographer ) those alone showed the situation. They used my pictures not the scene to say it was my fault. We all know why make more money by a firm that lost £24m by the new director in a year.