Terrible customer service. Made an order on 1st January and paid £15 deliver 7-10 working days. These days passed so I emailed them twice, no response and then called. The guy I spoke to was really nice and said all my items were in stock and he was not sure it had not been delivered yet so he raised with a team and said it would be dispatched to me the following day. The next day came and I received an email with the dispatched details and only 2 items were on there. Taking my time again, I called and asked what was happening, the lady was very unhelpful and rude. She said my items had not been allocated to my order and were at a different warehouse. I asked if the item was out of stock and he said no, it obviously and she did not want to tell me. The items can still be purchased on the website so I don't understand what they are doing and why they won't just tell me the truth. I then left it and asked for a refund for my delivery as I think this is fair. She told me that I would have to email or call back to request a refund, like what!! why do I have to make all the effort? why didn't she just refund me? Left that as I didn't have the time to carry on and she was very unhelpful. Item arrived the next day and only 1 item arrived, I called them again (Third time) and they would not put me through to a manager, they said they will have to raise it and will get a call back in 72 hours! the Lady told me that they do not have a manager in the office and said that they don't have the facility to forward calls, right okay! hard to believe. Asked for the complaints department and she said they don't take calls. Like how many complaints are they getting if their manager/complaints team are scared to come on the phone! It's a JOKE! Have written a complaint and it's going to take 2 days for them to come back to me. No email BTW with an apology or reason why there is a delay, no reply to the 2 emails I sent over 7 days ago and no apology over the phone.