Do not trust - high priced items from overseas, the service has been really disappointing. Cox and cox are not living up to their own terms and conditions, or upholding consumer rights. If you want the long version of events: I ordered a side table, coat rack, boot rack and the Lowell Drawer Unit (apothecary table) in September. The side table and drawer unit were both showing as in stock. The side table came with no issues, the 'leather' looks a lot cheaper in person but it is for my guest room so wasn't the end of the world. The drawer unit (£1125 (less a 25% promo code) + £60 '2 man' delivery) was advised to be shipped within 10 working days. After about 7 working days I had a call asking me to take delivery at the end of October for an additional £15! In the end it delivered (by 1 man not 2) 13/10 (about 15 working days excluding saturdays). Immediately on opening I noted 3 drawers were badly damaged I flagged this and was offered £200 gift voucher to keep it, or I could package it back up in the original packaging (allegedly for a full refund) Unfortunately a gift voucher does not fix furniture. After much more back and forth and promises that a manager would review it the best I was offered was £85 cash refund or £300 gift card. I did some digging and this is not a resolution under consumer rights, I pointed this out and offered to keep it for a £320 refund (still paying £535 for a broken unit that I highly doubt anyone would pay more than £200 for) and have had nothing back and am now disputing with American Express. I’ve never had to use merchant disputes to resolve issues in any of my time as a consumer I feel like I’ve been reasonable throughout trying to move things along with them, but have just been given delay after delay, poor communication, and inconsistent information and resolutions which only serve to further Cox and Cox’s business interests. I do read reviews and checked trust pilot beforehand, but had not realised until after purchase that the original brand was acquired by another company, either this is an unfortunate incident, or whoever is running it now is trading off the previous company's customer service and quality.