Same same same as all the other comments, ordered early December and money was taken out, never received the largest most expensive item but did receive the other 2, I sent an email with no response just generic 'very busy' I called and manged to get hold of someone who said I had received it but that he would send another one out! I did receive this item which was nothing like the image, very cheap looking tree but I have kept as it is too much hassle to attempt returning. I am expecting a refund on another item which was faulty (I have paid the return costs) so we shall see if this happens. It was sent a long time ago so who knows. Will not use again for sure.