Disorganised and indifferent, appalling service. Received less than half the order 6 days after ordered and paid for. After much chasing and very little response from them, 30 days later received a refund for part of the order, which they said they could not deliver even though they were still sending me promotional emails inviting me to buy exactly the same items. 49 days after placing the order and even more chasing (much of it ignored) received 2 missing chairs and a refund for the remaining outstanding items. Although I told them I have cancer and was not well placed to deal with this sort of stress, they showed a high level of indifference and often failed to reply or to carry out undertakings. There are equally good products available from other suppliers. Cox & Cox are simply not worth the trouble.