Purchased Antibes garden dining set plus parasol (almost £1,400.00) on 20/7/23 which they said was in stock and would take up to 10 working days to be delivered. Since then I’ve heard nothing from them and they’ve only delivered the parasol. I’ve chased them weekly and this week I’ve telephoned twice asking for my money back which they’ve not done. They’ve repeatedly told me the furniture is in their warehouse. They have however responded to my negative review on TrustPilot, asking me to contact them by email. I’ve emailed them twice, both emails have been ignored. Yesterday I called numerous times through the afternoon but their phone was not answered and their voicemail was not taking messages (presumably full). I’m now in the process of reporting them to Trading Standards and involving my credit card company to obtain my refund as they’ve taken a substantial amount of money from me and it’s now very clear they have no intention of providing the furniture