I ordered a Christmas Garland on 28th Nov. It wasn't really up to the standard I thought it would be for the price and more silver than I thought it would be so wanted to return it. The phone lines were down and after several attemps I finally got through after a week of calling. They had phone tech issues? I was offered a £50 gift voucher to keep the item or £12 to return. I decided to return the item even though it was expensive shipping, purely for convenience as I wouldn't use it. I stayed home all day for the collection and nobody turned up. I was set up a second delivery, again nobody turned up. It sounds like an issue with the courier. They kindly upgraded me to the more expensive delivery option and the item was collected as promised on the third attempt of staying home for the collection. It's now the 12th January and I have finally been refunded. This was quite an ordeal even though it was sorted eventually. As other reviews have said, the photos are lovely but the experience was not. I will unlikely buy anything from Cox & Cox again unless I see a major shift in the reviews. 2 stars as the refund was eventually processed. I was also offered a voucher for the inconvenience which hasn't happened. I hope you manage to figure it out for 2024...