Awful customer service. My play pen came in a damaged box & the metal all warped. So much so I had to send it to my dad to straighten it out & when contacted them, they was soooo rude even with photos, done absolutely nothing about it!! Will never buy from them again. Seems reading reviews I’m not the only one with this experience!! I understand the damage most likely caused by the delivery company but still no apology or compensation when I know they can claim back damage caused by a courier!!