“Do not buy from this company, AVOID at all costs.
They supplied me with a damaged item, in a perfect box. They do not accept any responsibility despite being sent photographs showing damage.
Customer servuce us nom existent, I suggest you buy from a reputable company and avoid this one at all costs”
“I didn't board my pets there I worked there and after that experience I would never leave a pet there they don't have a clue mel the dog manageress is fake everyday without fail around 10.45 she takes a break in 3 months of working there I had probably 2 breaks she's just so fake she dosent know how yo talk to people that work there her problem is she thinks she's indispensable which I can guarantee she's not, the supervisor of the dogs no names said is an absolute wet wipe hatmrry Potter look a like and so wet take your dogs somewhere else anx ic you want to see how they keep their own pets ask to look at miss piggy”
“Absolutely stay away from this company and thir website, they are scammers! If you return an item you will not get a refund or any kind of communication from them, once they have your money they are no longer interested in the customer or the customers needs.
I only wish I had researched the reviews on them before purchasing an item, as the reviews are very telling of a company and everyone seems to have had a strikingly similar experience to the one I have had.
All people ask for is fairness, honesty, communication, good quality products and good customer service, none of which this company has, its a disgrace that people treat each other this way.
I have proof that my return was received, (which cost £11 to return) because delivery drivers always take photos and going off the amount of other Parcels it was sat with, it would suggest they have regular returns. I wonder how much money this company has taken from people and not refunded!
Avoid at all costs.”
“Placed in order over the weekend for a RC05 cage for my daughter's rats did not receive a confirmation order so got a little bit concerned. I then went online to check the reviews of this company started to get a little bit worried when I read all of the negative reviews. But Monday morning receive confirmation from the courier that a delivery was on its way. The cage arrived on Tuesday as per couriers confirmation. My daughter wanted to assemble the cage herself which elves a little bit concerned about after reading how difficult people found to assemble these cages. She smashed it out of the park and assembled it all by herself within about 15 minutes. I'm a builder by trade and are very impressed by the quality and how easy was to assemble. Would highly recommend using this company again”
“Absolutly aweful company!
Made the error of not checking reviews before ordering!
Orderd a dog crate for the car, measurments were so off it was tiny and none of the pieces would fit together to actually make it.
I sent them an email to explain that it wouldn't fit together with photo proof, I was met with accusations that I hadn't measured my car correctly saying most people make excuses because it doesn't actually fit in their car?? And actually they have a whole team of people that can put these things together so I'm basically an idiot for not being able to!!
Never been so angry at a company before after that email they completly cut contact and I've not been able to get a refund for the product, so I've spent £80 on something I can't use and can't be refunded for!!!
AVOID THIS COMPANY!!!!!!!!”
“Having had two cat trees previously, which my cat unfortunately outgrew, I ordered the CT08 cat tree a few months ago, purely because it is advertised on their website as suitable for larger cats.
What a disappointment this has turned out to be. The cat tree is absolutely not suitable for larger cats. The hammocks are too small and the tree is totally unstable, wonky and swaying like the Leaning Cat Tree of Pisa. As a result my cat will not go near it.
I did raise it with them and, after six weeks of back and forth with them, have finally decided to leave a review as I cannot recommend this company, either for its cat tree products or for its appalling customer service.
All they did for over six weeks was to fob me off, by ignoring what I was repeatedly telling them, asking for photos which they then also ignored and repeatedly just telling me to make sure the screws were tight and what amazing value for money it was. It would be great value for money if it was suitable for purpose, which it is not. I have totally thrown away £40 on something of shoddy design, which sways and wobbles and which, contrary to the claims, is suitable for no cat, let alone a larger one.
At one point their suggestion to solve the instability of the upper part of it was just to take the top part of the tower off, which absolutely beggars belief.
It is also impossible to fit the ladder as the fittings do not match up with the holes.
I will never buy from this company again and, after previously recommending it to several friends a few years ago, who also purchased trees from them, have now advised them to buy their next ones elsewhere.”
“WOW,Thanks everyone. I have been looking everywhere for a cozypet dog bed. I LOVE the one I have but I bought that off Amazon. I kept waiting for them to bring it back I finally found this company with only 1 good review. I don't think I've ever seen a company with only 1 good review. Nonetheless, obviously saved me time money and disappointment. Too bad it was a good product. Greed and lack of kindness. I guess.”
“I purchased one of these beds before Christmas 2021. Paid in full. Never received the item and have had no communication with this company after multiple emails sent to them. Beware do not buy from this company! You will not get the item you purchase. Well over $100 lost!!”
“I ordered my pet bed 2 months ago and have sent 6 emails asking for a refund as it has not been delivered. I have searched for a phone contact number and have been unable to find one. I do believe this is a scam and will now connect Consumer Affairs and urge everyone in the same situation to do so as well.”
“DON'T ORDER FROM THIS COMPANY. ordered a bed, blanket and mat and paid extra for insurance, express postage etc. Received the bed, which did not look like the advertising. Never received the other items and have emailed several times with no response. DON'T ORDER FROM THEM.”
“I have also left a glowing review on Trust Pilot about cozypet.co.uk as I have only good things to say about this company! I needed a 36 inch dog crate to actually house an injured dove as my other dog crate is in use by a poorly pigeon and I find a dog crate about this size works well for this sort of size of bird and they are a lot cheaper than trying to buy any sort of good sized bird cage. I was really struggling to find any dog crates for a reasonable price until I found a pink one on cozypet.co.uk. Although I had read some awful reviews I took a chance and ordered and I am so glad I did, not only did they send a response on a Sunday to my email to them saying if the 36 inch crates were out of stock a 30 inch one would be big enough, I did not expect a response but they shipped the next day on the Monday and it arrived on the Tuesday. It is perfect and the dove is much less stressed being in a bigger cage where it can stretch it's wings out and toddle around, it looks quite peaceful and contented, I am sure it will be delighted when some of it's feather have grown back in and I can free it but for now I feel it is at least reasonably happy! Many thanks to cozypet.co.uk, I would be more than happy to order from them again!”
