Anonymous
Having had two cat trees previously, which my cat unfortunately outgrew, I ordered the CT08 cat tree a few months ago, purely because it is advertised on their website as suitable for larger cats. What a disappointment this has turned out to be. The cat tree is absolutely not suitable for larger cats. The hammocks are too small and the tree is totally unstable, wonky and swaying like the Leaning Cat Tree of Pisa. As a result my cat will not go near it. I did raise it with them and, after six weeks of back and forth with them, have finally decided to leave a review as I cannot recommend this company, either for its cat tree products or for its appalling customer service. All they did for over six weeks was to fob me off, by ignoring what I was repeatedly telling them, asking for photos which they then also ignored and repeatedly just telling me to make sure the screws were tight and what amazing value for money it was. It would be great value for money if it was suitable for purpose, which it is not. I have totally thrown away £40 on something of shoddy design, which sways and wobbles and which, contrary to the claims, is suitable for no cat, let alone a larger one. At one point their suggestion to solve the instability of the upper part of it was just to take the top part of the tower off, which absolutely beggars belief. It is also impossible to fit the ladder as the fittings do not match up with the holes. I will never buy from this company again and, after previously recommending it to several friends a few years ago, who also purchased trees from them, have now advised them to buy their next ones elsewhere.
1 year ago
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Cozy pet has a 1.3 average rating from 68 reviews

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