I ordered the Sara Signature Box - Birthday Celebrations on Oct 22, 2022 two days before it premiered. I got everything in my order but this item. I have tried to contact crafters companion requesting my order now I just want a refund and they are not responding. I have tried this via their website twice. I have tried to contact the US phone number but all you get is a voice message. This is beyond ridiculous. We shouldn't have to go thru hoops to get an item they had no problem taking my money for. They only have an issue sending the item. There is no excuse for my not receiving this item as I ordered it prior to it going live.