Once, but never again! This is the first time I've had to write a review like this, because up to now I've only had good experiences. Some weeks ago this company through their TV show Crafters TV had a really nice deal: buy the Gemini machine and get $70 of free stamps, dies etc. The perfect birthday present for my upcoming birthday, or so I thought. I was a little bit reluctant buying an expensive machine online from a foreign country, but I decided to take a chance. The fact that in the TV shows the CC people come across as friendly and reliable absolutely helped! So I went ahead and I orederd my machine online during the 9th of July TV show. When I opened the box on my birthday however there was only the machine and not the extra items. I reported this to CC via mail, thinking this was a mistake and would soon be set right. The reply I was sent 10 (!) days later was a terrible disappointment and left me feeling like I was conned. I was told in a curt, matter of fact kind of way that in order to receive the offer I should have used a special order number that's shown on TV. The problem with that is that it is never mentioned during the show that it's only if you do so that you'll be getting the extra products. On the contrary, the emphasis is totally on the free extra products you'll be receiving. This is the first time I've ordered from this company and I won't be buying from them again due to their appalling customer service. I've stopped watching Crafters TV, because what seems to be a customer friendly attitude appears to be quite frankly 'fake'. I also encourage people from the Netherlands if they want to buy CC items to buy through representatives in the Netherlands. I've had good experiences buying from them. I sincerely hope my Gemini machine won't break down on me any time soon, because I have very little confidence in the service I'll be receiving.