Cricut customer service is anything BUT service! A complete waste of time. I have what they call a "Legacy" (older) machine that I spent a lot of money on and now they cannot or will not help with issues. I called hoping to get live help and was immediately switched to email communications. Took 9 days before they finally told me that they would do nothing but give me $50 towards the purchase of a new machine. Buyer beware!
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