Should have read the reviews first. 1. Husband purchased a Cricut machine + accessory pack for me for my birthday. 2. We went on a nice long-awaited family vacation. 3. When we returned 9+ days later, I opened the gift wrap only of my present and decided I wouldn't have too much use for it. 4. Husband contacted Cricut and they said it was past 10-day window so we would have to pay shipping. WE COULDN"T POSSIBLY ADHERE TO THE 10 DAYS BECAUSE WE WERE ON VACATION!! Cricut didn't care. It cost me $44+dollars to ship the package to the return address (61 miles). What kind of customer service is this? I will never recommend Cricut to anyone in fact I will tell them how crappy they were to us and to go with a competitor's product because Cricut has awful customer service. The Cricut boxes WEREN'T EVEN OPENED! Terrible customer service! Never again Cricut.