I have been using cricut for almost a year now without any issue. They keep doing a rebooting every once and then and the last one mess up every thing for me, I called and the representative that I have after waiting 1 hour and half made me delete the old software and upload a new version, we try so many things,nothing works. After more than a hour,she finally asked me to send her videos so she can send me a replacement,which I did. The replacement came after 12 days and I installed without any issue. 2 days after I m trying to print some labels and the same issue that I had with the previous machine occurred again, I called cricut and this lady literally use me as the guinea pig for over an hour,trying different things and watching by zoom,violating my privacy,I run a small business so I depend on labels to sell, so I tried to go along. After more than a hour again trying different things,she was keeping asking me to try some others things,I lost it. She says she will put a credit on my account so I don't have to pay for 3 months but they actually have a bug that some customers complained about and they are trying to fix it . Cricut is $10 a month,how do you think $30 will make up for the money I lost for those weeks I couldn't sell ? And why in the library of shenanigans would you make me try so many things when I told you already that I did those with the previous lady and it wasn't working? To finally telling me is a bug that you guys trying to fix ! Can you guys pay for the products that have been sitting here all along? Do you understand that I lived through my business? Which means bills to pay ! I m just disgusted!