Joel Albarian Mar 6, 2024, 11:53 AM MST Very disappointed dealing with CRICUT online purchasing system… I purchased an item on 23 April 2024, but I made a mistake purchase, which I realized just a few hours later.. I called immediately CRICUT support, and spoke to Sara after waiting on the phone 45 minutes (case no 6977113), she told me it is too late to cancel and that I have to wait to receive the item because it is out of her hands. So she told me when I get the item, I had to call support again and ask permission to send it back and that they will supply with a return label.. Finally I received the item 2 days ago on the 4th of march 2024. Today the 6th of march, I called support to get an authorization of return and a return label. It took another waiting time of 45 minutes to be able to speak to somebody, named Biba, she was very gentle and helpful, but the system that Cricut has is terrible, after she asking me several questions and creating another case no 7003044 and asking me to take pictures of the purcel I received, which I did not open, and sent the pictures to her with a lot of difficulty, another waste of time of nearly 2 hours on phone… Now she finally told me that I will get an authorization within 24 hours by email so only then I can return the item…. Then again I have to wait another 45 days to get back my credit for this item I purchased by mistake and changed my mind to buy it within 10 hours of ordering it online. So CRICUT collected the payment on my card on the 23 April 2024, and I am supposed to be refunded in 3-4 months time… I find this terrible purchasing from CRICUT online, I usually buy from AMAZON, and return or cancellation is immediate, not to wait 3-4 months … Terrible service to buy from CRICUT, I will never buy again… Joel Albarian 514-655-5076