Unbelievably poor product. I spent the extra money to get the best they had to offer and it worked a total of 3 times. Then, the rollers had to be replaced. After replacing (which was a real pain), it wouldn't take in the matting. No customer service, no repairs, no repair parts- absolutely ridiculous lack of interest in the end-consumer. I found one guy that states he repairs with recycled parts, but he wants me to send him $100 BEFORE he fixes the machine. Spending the high dollar-amount to buy the Cricut was my 1st mistake, sending some dude $100 before he even sees the unit would be mistake number 2. Not happening. Save your money and buy a sharp pair of scissors.