Business model is to get your money and run. Customer service radio silence. I ordered two hellebores on 7 March, and was quoted 2 weeks lead time for both plants. 2 weeks came and went, total silence. I called customer service who told me there had been an issue with poor quality of the stock of one of the two plants, which was delaying both of them, but I could get the other one earlier in a separate delivery. Thanks for the option - would it have killed them to be proactive and let me know there was a delay? So plant 1 arrives a week after the call - plainly the wrong variety: I ordered a pink speckled and got some dark dusky variety instead. Contact customer services straight away, they say send email with pictures, which I did the same day. Again silence. Another week passed, I get the second plant. Not sure if it's the variety I ordered - a picotee - but it looks nothing like on the website and the colours on online searches. Write again to customer service. Nothing. Call them - they say the plant doctor needs to take a look before they can refund me. Nothing happens, we're at 22 April. I call again, a threat to report them to the regulators and write bad reviews on every website I can find gets them to refund me straight away for the pink speckled, which even a colour blind person could have told was not the right plant. Thank you for the refund, but if it was so easy why didn't you process it straight away? Still, the plant doctor needs to take a look at the other plant. I think the plant doctor must be on extended leave, because we're at the 5 May and I still haven't had a refund for the second plant. And in any case, doctor or no doctor, it is in my right to get a refund for an online purchase where the product looks nothing like what advertised. Had I seen it in person I wouldn't have bought it and that's all that matters. On Google reviews the owner always replies to bad reviews advising to contact the customer service. It's time the owner stops copy pasting the same reply and tells customer services to start dealing with requests