1 star: Bad Just now JUST NOT WORTH THE STRESS They used to to be good, but now they have a new computer system they are a waste of time. Just spent 2 hours trying to book on line - tried 6 times choose the cruise, the flights, the hotel and the cabin. then hit book now, every time the system would start to move then just never went anywhere. Tried to call 3 of their published phone numbers only to get the message "Service is not available try again later" have tried for 3 hours to get through. At last at 12 noon it rang and someone answered, gave them the reference of the cruise and went through what we wanted, they said they would check and get back. Which they did half an hour later, and yes everything was right except the hotel was further out of Rome than we had asked for and the price had gone up again, but we said we would accept that price if they changed to the other hotel (which was the same price) 2 more calls later and they got back and said that we could have the hotel and it was the same price. Confirmed all the details and they said they need to confirm the flights.Half an hour later phoned back and said that the price had gone up by £50 we were not happy and they agreed to the original price. Gave our card details and again they said they would call back. Half an hour later they called back and said that the price had now gone up an extra £150. this was after processing the charge. WE HAVE WASTED 2 HOURS LAST NIGHT AND MOST OF TODAY TRYING TO BOOK A CRUISE, BOTH ON THEIR HOPELESS WEBSITE AND SPEAKING TO THEIR REALLY STRESSED STAFF, WITH THEIR SYSTEM FAILING AT TIMES. THE PRICE ALWAYS GOES UP WITH THEM, BUT THIS HAS JUST BEEN RIDICULOUS JUST NOT WORTH THE STRESS. Their email to me last week said "Reduce the stress, book a cruise with us. WHAT A LIE!!!