Anne Egan
Well, what can I say? 55 weeks later the job originally estimated as 16 weeks duration has finally been completed (still awaiting the paperwork though!) From the outset it's only fair to say that I'm happy with the final job. HOWEVER, it was a living nightmare from start to finish. You would not believe the things that went wrong here which were ALL avoidable if those overseeing the work had undertaken even the slightest amount of due diligence. If I had not personally got involved in lots of different ways goodness knows what we would have ended up with. The final job was acceptable despite CSJ rather than because of them. In setting the context, this relates to a 2 storey extension with a new kitchen and a bathroom and ensuite refurbishment. I paid well in to 6 figures for this. The vast majority of the tradesmen on the job were great guys but there were 2 who fell well below standard. These guys made us feel like it was the Chuckle Brothers who were working on our home. Every time they came they caused more damage than they built including to areas that were not even involved in the project! I finally banned them from our property. The management of this project was woeful. Promises from the very top of CSJ were repeatedly made then failed to follow through and be delivered. When things went wrong they tried to bully themselves out of it and to blame everyone but themselves. They use a lot of subcontractors and not one of them has a positive opinion of CSJ and their experience of working alongside them. CSJ can't keep hold of their senior staff. Over the 55 weeks our project was overseen by 4 different managers. There was no continuity and no one appeared to have the slightest idea of what was happening and when. I used up my full year's holiday entitlement waiting for tradesmen to arrive and often they failed to turn up when promised or more often or not, did not know what they were there to do or had to sit waiting (once for 3 days) for materials to arrive. It took from the 19th December 2014 to 4th September 2015 to get some of the final parts of the job completed despite me having a final payment of 10s of thousands of pounds outstanding which was payable on completion, who knows when they would have finished if I hadn't had a contract with a large payment due at the end. So if you are looking at getting some work done on your home and considering using CSJ, don't just walk away ... RUN!!!!
8 years ago
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CSJ has a 4.6 average rating from 580 reviews

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