Made an appointment with CSJ in regards to a quote for windows and doors. Appointment was made for 8pm. I had one call from CSJ at 19:13pm which I missed as I was showing family around the house. Tried to call back at 19:55 repeatedly once I had seen the missed call however it was an answer phone to say no one was in office. After waiting 45mins past the designated time the appointment was a no show. Called next day to find out what had went wrong. Apparently because I had not answered and confirmed through the one call that I had received but unfortunately missed, my appointment was then cancelled. There was no voicemail or explanation left to say this was the case. I had tried to call back with no success. Time wasters, poor communication and poor customer service. Will be taking my business else where.