I had two previous jobs done by CJS which were both very good. The third, however, was a bit of a disappointment. After having a window fitted in our small bedroom. I noticed that the wood on the upright of the inside casing was bubbled. The veneer on the plywood was lifting off. As we had planned to varnish the inside to match the natural wood flooring and skirting, my wife and I discussed this,and decided to paint it instead. I called CJS and asked if I removed the faulty veneer, re-filled it and painted it, would they give me some kind of discount, as it would cost them a fair bit to have someone come out to replace the wood. After calling them twice over a period of a few weeks, I was told that, no, I would not receive any kind of discount, and that they would send out an "engineer" to remedy the matter. The engineer arrived, and told me he was given the wrong information. He was told it was a piece of facing that needed replacing, despite me sending them photographs clearly showing the inside casing. He agreed with me that it would be costly to them to remove the inside woodwork to replace the faulty part, and he agreed to call his office to ask if they would give me a discount instead. He never got through to his office, despite calling twice. He removed the bubbled veneer and filled it (with my filler, as he had none) On leaving, he still had not heard from his office. I now have a window sill and casing painted white instead of being varnished as planned, and I still have not received the customary phone call from CJS to ask if the job was done to my satisfaction. Very disapointing.