Isabel Allan
One star for aftercare. Had a bathroom fitted in November. The Monday to Friday fitting as we were told in the sales pitch turned out to be Monday to Thursday and between 10am and 12noon arrival to prompt 4pm finish which resulted in a very rushed finish. I could have done the bath seal better myself and there are still silicone marks on the wall panels one of which has a deep scratch which occurred during fitting. Had to have them back after a week to fix a leaking sink, due to improper fitting. The proposed solution for the scratched panel was tho cut the panel in half and replace the scratched portion. I declined this. A week after that the heated towel rail went cold at the top. Contacted CSJ and after a week the project manager said he would try tohave someone attend... Still waiting!! Another email sent on Monday this week, still to receive a reply. When spending +£7k one would expect better but seems once CSJ have your money you can whistle on the wind! I'm left feeling shortchanged and very disappointed
5 years ago
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CSJ has a 4.6 average rating from 580 reviews

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