Had an issue with my order (bought a GPO Boombox and the quality wasn't great - not Cuckoooland's fault as they simply act as the seller). The customer service agent (Luana) who dealt with my query was fantastic. Polite, helpful, attentive and efficient. Despite not being happy with the product I ordered, my experience with Cuckooland provides an example of what good customer service looks like. Therefore, even though I returned my item, I will definitely order from Cuckooland again. Other online retailers should take note; look after your customers and they really will shop with you again. It really is THAT simple.