I ordered an expensive LED mask from Cult beauty, they charged tax at the check out- according to their tax and duty policy page, it will be paid on behalf of me to NZ custom ( I am based in NZ). However, the tax was not stated on their documents, NZ custom sent me an invoice through courier company, charred that tax portion again. The amendment on that will incur a charge of $80 NZD, I emailed them numerous times, only one customer service person replied and asked me to wait while they are contacting their courier company. I waited for 10 days, and my over 1.5k GBP item stuck at the custom for eternity. So I asked for refund of the tax portion. Since I didn’t hear anything back for another 4 days from Cult Beauty, I just had to pay for the same tax again to NZ custom. Still in the process of asking the refund for the tax charged by CULT beauty which they claim is for NZ government( which was not paid nor stated on the importing documents). I have since sent them the invoice from NZ custom & the receipt that showing me paid it. Previous experience was okay with the site, but if this doesn’t get sorted out, I will never purchase again and spread this expensive lesson among people I know and on the Facebook. Fingers crossed!