Just don’t bother. It’s not worth the hassle. I have NEVER experienced customer service or anything like it and I have been buying things online for a long time. I have used this company on several occasions and some experiences were ok but to be honest it’s more hassle than it’s worth. They use a terrible courier service that have just been awful and I would go so far as to say I felt like I was accused of steeling the last time around. A month on and still have no answers, products or refunds… nothing but sassy attitudes and accusations. They got me to sign a legal form to say I haven’t received the products which I paid for and still NOTHING. Meanwhile a Lady out in another part of the city has got my parcel and the only reason I know is because someone has HANDWRITTEN my phone number on the front of the parcel (data protection which I normally wouldn’t care about was DEFINITELY forgotten about). I can’t collect it however because there is an ongoing “investigation” going on. Moral of the story: JUST DON’T BOTHER. Far better online Beauty services.