Cult Beauty have changed their courier service in recent months and the service is atrocious - on two occasions I have paid for next day delivery and in both instances my order has miraculously been ‘delayed’. My orders were then sent in separate parts over the course of two weeks, one being a sample in a huge box which is so wasteful. I am guessing this decline in service happened in tandem with the company being purchased by the hut group. Big corporations rarely care about maintaining customer service - it’s just a money grab. I’ll be purchasing my beauty goods elsewhere from now on.
3 years ago
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