I spent over £200 after being prompted in my shopping basket if I spent more I’d receive a free good to glow goody bag worth over £400…whilst the items I ordered arrived the goody bag did not.I’ve since been told I needed to have tocked a box requesting said gift, which in no way was clear and apparently spending above the minimum amount to qualify for it does not seem to be enough. When I got in touch, after a day full of pointless automated reply emails from the company I was then told they would not hold up to their offer and I was no longer eligible
Extremely infuriating, I’d never buy with this company again-was a total mis sell and terrible customer service follow up
2 years ago
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