Warning, they will take your money, send an empty box and block your account! PLEASE READ THIS! I’ve been a loyal Cult Beauty customer for at least 8 years. Spent thousands, literally, I’d get all my hair/skin/makeup products from them every now and then. Even traveling around the world did not stop me from ordering from them and delivering to Poland/Switzerland/Denmark etc. Anyway, I have recently placed an order worth £200 (it was only 2 products). I was thrilled to bits to receive this package because I’ve ordered an eyelash conditioner (worth £120) which I’ve been needing as my previous one was about to run out. I got back home, opened a package (the box itself WAS NOT DAMAGED) and the eyelash conditioner box was not sealed. I dragged it out of the box and it was empty. I have contacted the customer service straight away and they’ve started their ‘investigation’. I’m next receiving an email from them saying that they are closing their ‘investigation’ as their warehouse are equipped with CCTV and weight scanning technology and there is no way it was a mistake from their end. They were unable to offer a refund or replacement at this time. I thought okay, I have provided you with all the evidence that it wasn’t there when I’ve received it but it’s fine, we will figure it out somehow. HOWEVER, I was shocked when I read the next sentence:

 - We have now closed your account and we will not be accepting any further orders from you. Not that they didn’t want to investigate the matter but also blocking me everywhere so I couldn’t reach them was absolutely disgraceful. I honestly could not believe it. It is not about the money for me really, I repeat again, I’ve previously placed orders with them worth more than £600 but this situation has massively offended me and completely blown my top. Terrible customer service. They have obviously decided that one customer like me who didn’t receive their item is not important and can just be erased from their system like I never existed. Unprofessional and unacceptable. Please stay away from this company.