I created an account with Cult Beauty and placed an order in excess of £200 (including makeup for my daughter to use for her prom and take to uni with her). Plus I qualified for a free gift because my order was big. When I entered my address the postcode was automatically generated and I did not see that it was incorrect (Cult Beauty fault???). I received a text message from Royal mail as it was a tracked parcel stating it had been paced in a safe place (by front garden bin). It obviously got delivered to incorrect postcode even though my address itself was clearly another city and county (Royal Mail fault??). I arranged for Royal Mail to collect the parcel using tracking number but house occupants said no parcel received and Cult Beauty stated that its not their fault. Lost my order and money I paid for it. Plus headache of worrying about personal details within packaging being in someone else's hands. How can this happen and how can i get my money back and products? To enter my review had to pick number of stars but actually should be zero stars!!!