Cult Beauty sent a wrong item - Online Chat Customer Services were extremely unhelpful stating that I must arrange a return for the wrong item and wait for said item to be received and receipted at their warehouse before they will send the correct item to me. I have sent the return but am therefore now without my order or my money and an unknown wait for the correct item to be sent. Poor service considering the error is solely their own but it is myself that is penalised. Have used them numerous times before but will not use again purely because of the customer service aspect. A wrong order happens and wouldn’t have been an issue if they had attempted to resolve in a better manner